02921 678 550
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There are 2 incidents or planned maintenances that may be affecting customers on our network.

76557: INCIDENT AFFECTING VOICE SERVICES   
Status: Closed.
Location: ALL SITES.
We are currently experiencing a network issue impacting our Voice services.

Engineers are actively investigating this issue. A further update will be provided within 2 hours.

Please do not reset your equipment.

We apologise again for the inconvenience caused and thank you for your patience.
Update (24 Nov 2017 08:07hrs)
This incident was closed on Friday, November 24th, 2017 at 08:07hrs.
Update (24 Nov 2017 08:07hrs)
Work to restore service was completed at 21:30 on 23/11/2017. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (23 Nov 2017 23:43hrs)
Voice services have remained stable since 21:30. Our engineers are continuing to investigate this issue and will continue to monitor the service overnight.

We apologise again for the inconvenience caused and thank you for your patience.

Please do not reset your equipment.
Update (23 Nov 2017 21:31hrs)
Engineers are continuing to investigate the ongoing issues with our Voice service and are working with assistance from our hardware vendor to restore full service to all customers.

We would again apologise for the inconvenience caused to our customers and thank you for your patience.

Please do not reset your equipment.
Update (23 Nov 2017 19:20hrs)
Our engineers are continuing to work to restore services to all customers.

We apologise again for the inconvenience caused and thank you for your patience.
75626: EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   
Status: Closed.
Location: Salisbury.
There is essential maintenance taking place between the hours of 00:01 and 01:00 on Friday 24/11/2017. Customers may experience interruptions to broadband services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (24 Nov 2017 09:14hrs)
This incident was closed on Friday, November 24th, 2017 at 09:14hrs.